Frequently Asked Questions

What products does my store sell?

my store offers mattresses, bedding sets, bed sheets, pillowcases, and other selected bedroom and home-comfort products. Product availability may change over time.

Where do you ship?

We currently offer shipping within the United States. Available shipping services and delivery options are shown during checkout based on the order and shipping address.

How long does order processing take?

Orders are generally processed within 1–3 business days after successful payment. Processing may take longer during periods of high order volume, holidays, or other circumstances that affect fulfillment.

How long does delivery take?

Standard delivery generally takes approximately 3–7 business days after processing. Delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Larger products, including some mattresses, may require additional handling or transit time.

Will I receive a tracking number?

When tracking is available, a tracking number will generally be provided after your order has been shipped. It may take some time for the carrier's tracking system to display the latest information.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Can I cancel my order?

You may contact us as soon as possible after placing an order to request a cancellation.

We will try to accommodate cancellation requests before an order enters fulfillment or is shipped. Once an order has been processed or shipped, cancellation may no longer be possible and our standard return policy may apply.

What is your return period?

Eligible products may generally be returned within 30 days of delivery.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Can I return a mattress after opening or using it?

Return eligibility may depend on the condition of the mattress.

A mattress that has been used, stained, soiled, damaged, or otherwise altered may not qualify for a return. If the mattress was delivered compressed or sealed, opening or using the product may also affect return eligibility.

Please contact us before returning a mattress if you are unsure whether it qualifies.

Can I return bedding that has been washed or used?

For hygiene reasons, bedding products that have been washed, used, stained, or otherwise altered may not be eligible for return.

Eligible unused products should be returned in suitable condition for resale whenever reasonably possible.

What if I receive a damaged or incorrect item?

Please contact us as soon as reasonably possible if your order arrives damaged, defective, or incorrect.

Include your order number and clear photos of the product and packaging when applicable. We will review the issue and determine an appropriate resolution.

Who pays for return shipping?

For returns caused by a change of mind, ordering the wrong item, or another reason not caused by an error or defect on our part, the customer may be responsible for return shipping costs.

If an item is incorrect, damaged, or defective, we will review the circumstances and, where appropriate, provide a return solution at no additional cost.

How long does a refund take?

Once an approved return has been received and inspected, the refund will generally be issued to the original payment method.

After the refund is issued, please allow approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.

What payment methods do you accept?

Available payment methods are displayed during checkout. Depending on availability, customers may be able to pay using major payment cards and other supported electronic payment methods.

Are prices shown in U.S. dollars?

Yes. Prices are generally displayed in U.S. dollars (USD) unless otherwise indicated.

Applicable taxes and shipping charges, where required, will be shown during checkout.

What should I do if my package says delivered but I cannot find it?

First, check the delivery location indicated by the carrier and ask household members or nearby neighbors whether the package was received.

If you still cannot locate the package, contact us with your order number and tracking information so we can review the situation with you.

How can I contact customer support?

You can reach us using the following information:

Email: support@niagarasleepy.shop
Phone: +1 518-235-5553

my store
65 Remsen Ave
Monsey, NY 10952
United States

For order-related questions, please include your order number so we can assist you more efficiently.