Shipping Information
my store offers shipping within the United States for mattresses, bedding sets, sheets, and other bedroom products available through our online store.
Shipping availability, delivery estimates, and applicable charges may vary depending on the product, destination, order size, and carrier service.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.
During periods of high order volume, promotions, or other circumstances outside our reasonable control, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
Delivery Estimates
After an order has been processed and shipped, standard delivery generally takes approximately 3–7 business days.
The estimated delivery time is provided for general guidance and is not a guaranteed delivery date. Actual transit time may vary based on the destination, carrier operations, weather, holidays, and other factors.
Mattresses and larger bedding products may require additional handling or transit time depending on the shipping method and destination.
Shipping Charges
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
The shipping cost may depend on factors such as:
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Delivery address
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Product type and size
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Number of items ordered
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Package weight and dimensions
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Available shipping service
Any applicable shipping charges will be shown clearly at checkout.
Tracking Information
When tracking is available, a tracking number will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the tracking number is created. Tracking information may not appear immediately.
Delivery Address
Please make sure your shipping address is accurate and complete before placing your order.
If you need to correct an address after placing an order, contact us as soon as possible at support@niagarasleepy.shop. We will make reasonable efforts to update the address before the order is processed or shipped, but changes cannot always be guaranteed.
If an order has already shipped, the customer may need to work directly with the carrier regarding available delivery options.
Delivery Issues
If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location indicated by the carrier.
If the package is still missing, contact us at support@niagarasleepy.shop with your order number and tracking information so we can review the situation.
If an item arrives damaged, please contact us as soon as reasonably possible and provide photos of the packaging and affected product. We will review the issue and determine the appropriate resolution.
Delayed Shipments
Delivery dates may be affected by circumstances outside our control, including severe weather, carrier delays, transportation disruptions, holidays, incorrect addresses, or other unforeseen events.
A carrier delay does not automatically qualify an order for a refund or cancellation. If your shipment appears significantly delayed, please contact us and we will assist with reviewing the available information.
Multiple Shipments
Some orders may be shipped in multiple packages or from different fulfillment locations. As a result, items from the same order may arrive separately and may have different tracking numbers.
Contact Us
If you have questions about shipping or the status of your order, please contact:
my store
65 Remsen Ave
Monsey, NY 10952
United States
Phone: +1 518-235-5553
Email: support@niagarasleepy.shop .