Returns and Refunds
At my store, we want you to feel confident when purchasing mattresses, bedding sets, sheets, and other bedroom essentials. If your purchase does not meet your expectations, you may request a return in accordance with the terms below.
Return Period
You may request a return within 30 days of the date your order is delivered.
To start a return, please contact our customer service team at support@niagarasleepy.shop and include your order number, the item you would like to return, and the reason for the return.
Items returned without prior authorization may not be accepted.
Return Conditions
To be eligible for a return, products should be returned in a condition suitable for resale whenever reasonably possible.
For bedding products and other items that come into direct contact with the body, we may not accept returns if the product has been used, washed, soiled, damaged, or otherwise altered after delivery.
Mattresses should remain clean and free from stains, odors, pet hair, or other signs of use. If a mattress was delivered compressed or sealed, opening or using the product may affect return eligibility.
Original packaging should be retained when reasonably possible. If the original packaging is unavailable or damaged, please contact us before arranging the return so we can determine whether the item can still be returned.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or product-specific reasons, including:
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Used or washed bedding products
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Items with stains, strong odors, or other signs of use
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Products damaged after delivery due to improper handling
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Personalized or specially made products
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Clearance or final-sale items when clearly identified as final sale
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Gift cards, where applicable
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If you receive an incorrect, damaged, or defective product, contact us as soon as reasonably possible at support@niagarasleepy.shop.
Please provide your order number and, when applicable, clear photos showing the product and the issue. We will review the information and provide instructions for the appropriate resolution.
Depending on the circumstances, we may offer a replacement, replacement part, store credit, or refund.
Return Shipping
For returns due to a change of mind, ordering the wrong item, or other reasons not caused by an error or defect on our part, the customer may be responsible for return shipping costs.
If the return is related to an incorrect, damaged, or defective item, we will review the situation and, where appropriate, provide a return solution at no additional cost to the customer.
Do not send products to the address listed below without first contacting us. Our support team will provide return instructions when a return is approved.
Refund Processing
Once your returned item is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
After we issue the refund, your bank or payment provider may require additional time to post the funds to your account. In general, please allow 5–10 business days for the refund to appear, depending on your payment provider.
Original shipping charges, if any, may not be refundable unless the return is caused by an incorrect, damaged, or defective item.
Refunds for Partial Orders
If only part of an order is returned and approved, the refund will generally apply only to the eligible returned item or items. Shipping charges and other non-refundable amounts, where applicable, will not necessarily be refunded.
Exchanges
If you would like to exchange an item, please contact us at support@niagarasleepy.shop before returning the product.
Depending on product availability and the reason for the exchange, we may arrange an exchange or recommend returning the original item and placing a new order.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the standard return policy may apply.
Contact Us
For return or refund questions, please contact:
my store
65 Remsen Ave
Monsey, NY 10952
United States
Phone: +1 518-235-5553
Email: support@niagarasleepy.shop
Please include your order number in your email so that we can assist you more efficiently.